How to Get the Doctors in Your Office to Compete for Highest Customer Satisfaction

Remember the report cards of your elementary school days? Sometimes they showed exactly the good grades we expected. Sometimes they pleasantly surprised us with the good news they carried. And sometimes they unpleasantly surprised us with grades we definitely didn’t want to write home about. SocialClime gives out report cards, too. But unlike those from … Continue reading How to Get the Doctors in Your Office to Compete for Highest Customer Satisfaction

How Your Online Reviews Affect Your Search Rankings

93 percent of all buying decisions begin with an online search. We’ve all participated in this online search phenomenon. Despite the thousands of hits vying for our attention, we’re not likely to click on anything below the top few results. In fact, the top result in a Google search gets 33 percent of the traffic. … Continue reading How Your Online Reviews Affect Your Search Rankings

Reasons To Not Use An iPad To Collect Patient Feedback

We are often asked if using an iPad in the office to collect patient surveys, feedback and reviews is a good idea. While SocialClime can be used to deliver patient experiences like these on an iPad, we would never recommend do so. Here are the top 5 reasons to invite your patients to leave reviews from … Continue reading Reasons To Not Use An iPad To Collect Patient Feedback

Recent Press: SocialClime Customers Highlighted with the AAOE

SocialClime and three of our great orthopedic customers had the privilege today to be highlighted in an article by the AAOE (American Alliance of Orthopaedic Executives). We are grateful for the inclusion and to be blessed to partner with such amazing organizations! To view this article, click on the link here to learn about the … Continue reading Recent Press: SocialClime Customers Highlighted with the AAOE

Service Recovery Best Practices

As medical practices begin getting the high volume of reviews SocialClime delivers, we are often asked for strategies and best practice for Service Recovery opportunities. Here is a summary of the best practices our customers have shared with us over the years. Publicly posted poor reviews Respond publicly as quickly as possible to reviews on … Continue reading Service Recovery Best Practices